Account & data deletion

1. How to request deletion

Priente Hub accounts are created and managed by organisations. You can request deletion of your account in two ways:

• Through your organisation's administrator (recommended): your organisation's Priente Hub administrator can delete your account from the Users section of the admin console. When you leave your organisation, your account is usually closed this way.
• By email: from the email address registered to your account, send an email to [email protected] with the subject "Account and data deletion request". In the email, state your name, your account's email address and your organisation's name. Never send your password.

To verify your identity, we ask you to send the request from your account's email address; we may carry out additional verification if necessary. If your request relates to an account managed by an organisation, we forward the request to your organisation and complete the deletion together with your organisation.

Deletion requests that reach us are processed by PRIENTE SOFTWARE YAZILIM ANONİM ŞİRKETİ, the provider of Priente Hub. You can also send your request in writing by post to Ahi Evran OSB Mah. Erkunt Cad. Teknopark No: 3 İç Kapı No: 4, Sincan / Ankara, Türkiye.

2. Data that is deleted

When your account is deleted, the following data is deleted:

• Profile and account information (name, email address, profile photo, password hash, two-factor authentication and passkey information).
• Your mailbox, chat messages, personal files, calendar events, contacts, tasks and notes.
• Your registered devices, notification tokens (push tokens) and open sessions.
• Your app preferences and settings.

3. Data that is retained and for how long

Some data may be retained for a limited period due to legal obligations or the legitimate needs of the organisation:

• Encrypted backups: permanently deleted within the backup cycle, no later than 90 days. During this period, backups are used solely for disaster recovery.
• Security and access logs: for the period required by law, and for no longer than 2 years.
• Invoice and contract records (for organisational customers only): for the period required by tax and commercial legislation (up to 10 years).
• Content shared with others: emails you have sent to other users, messages in shared channels and files in shared folders may remain in the copies held by recipients and by your organisation.
• Organisational retention policies: if your organisation applies a legal hold or archiving policy, the relevant data may be retained for the period determined by your organisation.

4. Timeline

Verified requests are processed within 30 days at the latest, and your data is deleted from live systems. Copies in backups are permanently removed within 90 days at the latest. We will inform you by email once the process is complete.

5. Accounts managed by an organisation

If your account is provided by your employer or another organisation, the data in your account belongs to that organisation and the organisation is the data controller. In this case, the decision to delete and its scope depend on the organisation's policies and legal obligations.

In on-premise or air-gapped installations, the data resides only on your organisation's servers; Priente cannot access this data. Send your deletion request directly to your organisation's administrator.

6. Deleting data without deleting your account

If you want to remove specific data without deleting your account, you can delete emails, messages, files and events directly within the app; items deleted from the bin are permanently removed at the end of the backup cycle. When you sign out on a device, that device's registration and notification token are also deleted.

7. Contact

For deletion requests and questions: PRIENTE SOFTWARE YAZILIM ANONİM ŞİRKETİ, Ahi Evran OSB Mah. Erkunt Cad. Teknopark No: 3 İç Kapı No: 4, Sincan / Ankara, Türkiye; email: [email protected]. For your other rights regarding your personal data, see the Privacy Policy: prientehub.com/en/privacy/