Contact us
Send us your questions and requests by email; we reply within 2 business days at the latest.
[email protected]Contact
Email: [email protected]. We reply to requests within 2 business days at the latest.
Support is provided by PRIENTE SOFTWARE YAZILIM ANONİM ŞİRKETİ, the provider of Priente Hub (address: Ahi Evran OSB Mah. Erkunt Cad. Teknopark No: 3 İç Kapı No: 4, Sincan / Ankara, Türkiye).
For faster help, include the following in your email:
- Your organisation's name and the email address of your account (never send your password).
- The device, operating system and app version you are using.
- A short description of the issue, when it started and, if possible, a screenshot.
Your organisation's administrator
Your account is managed by your organisation. For password resets, new accounts, permissions and licences, lost devices and two-factor authentication resets, the quickest route is your organisation's IT team or Priente Hub administrator. In on-premise and air-gapped installations, your organisation is always the first point of support.
Sign-in problems
- In the mobile app, enter your work email address; the app automatically finds your organisation's server. If it cannot, ask your administrator for the server address.
- Signing in on the web: hub.prientehub.com (Priente Cloud) or your organisation's own Priente Hub address.
- If the sign-in approval (push + number) does not arrive, check your notification permissions and your device's clock; you can use the one-time code in your Authenticator app instead.
Not receiving notifications
- Check that notifications are allowed for Priente Hub in your device settings.
- Check Focus / Do Not Disturb modes and battery saver restrictions (on Android, turn off battery optimisation for the app).
- Signing out of the app and signing back in renews the notification registration.
- Your organisation may have configured content-free notifications; in that case, notifications show only a generic alert.
Frequently asked questions
- Frequently asked questions about the product, deployment options and security: prientehub.com/en/#sss
- How is my data protected? Privacy Policy: prientehub.com/en/privacy/
- How do I delete my account? Account & data deletion: prientehub.com/en/data-deletion/
- Terms of Use: prientehub.com/en/terms/
Reporting a security issue
If you believe you have found a security vulnerability, send the details to [email protected] with the subject line "Security". We review responsible disclosures and will get back to you as soon as possible.